Eden Housing

Program Evaluation Analyst

Job Code
# of Openings
Resident Services
Eden Housing Properties
Central Office - Hayward


Under the supervision of the Director of Resident Services, the Program Evaluation Analyst is responsible for assessing resident needs, developing and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services for low-income residents living in affordable housing developments.  This position is responsible for the resident services coordination at properties designated for families with children.  The ability to effectively coordinate services for residents directly impacts the organization’s mission statement in that it allows residents to maintain their housing for longer periods of time, enhances their quality of life and provides for greater incidence of safe, affordable housing for the populations we serve.

Essential Duties & Responsibilities


  • Help in the development and implementation of evaluation strategies, processes, and systems for measuring the reach and impact of the Resident Services department programs and initiatives.
  • Oversee the development, quality, and reliability of data collection systems, tools and processes.
  • Consults with Resident Services Managers and Coordinators and assists them in determining measurements, indicators and benchmarks for their program goals.
  • Identifies and troubleshoots issues in data collection and analysis, and problem solves with creative solutions.
  • Manages the department’s program database and data migration across other organization database platforms when necessary.
  • Analyzes, synthesizes and reports on data to inform decision-making and program improvements.
  • Produces reports of data summaries and analyses including: describing the central results of analysis; identifying patterns in qualitative and quantitative data; and preliminary findings and implications.
  • Partner with Resident Services Managers in conducting analysis, determining findings, and proposing recommended changes when appropriate.
  • Prepares dashboards for internal monitoring and keeps them updated.
  • Provides quality and timely data for use in internal and external reporting.
  • Provides guidance and informs evaluation-related decision-making.
  • Prepares presentations containing both narrative descriptions and graphic representations of data for internal and external audiences including residents, community partners, and board members.
  • Works with Resident Services staff and stakeholders to refine program measures of success and goals and to adjust those when needed. Oversees process for designing evaluation plans, logic models, and theories of change.
  • Conducts literature reviews and best practices analyses as needed.
  • Lead or assist with the delivery of ongoing training to staff on the department’s program database and serves as a help desk for staff regarding minor technical issues with the database.
  • Assist with the development of a training manual on the use of the department’s program database.
  • Coordinates with consultants as needed to refine and address technical issues with the department’s database.
  • Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.
  • Participate in relevant local, regional, state and/or national organizations as assigned.


This position does not have any supervisory responsibilities.



  • 4-year college degree in social work, sociology, psychology, public health or related field; OR 2-4 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required.
  • Training or experience evaluating nonprofit programs for effectiveness, including developing tools, providing technical assistance to colleagues, tracking and organizing data, building and managing simple databases, and analyzing data.  
  • Experience working with diverse low-income populations.


  • Master’s degree in social work, public health, sociology or related field preferred.
  • Self-initiator with the ability to work independently to lead evaluation efforts, identify related priorities, and effectively work with complex people and processes to support greater organizational impact.
  • Proven organizational skills and fine attention to detail.
  • Proven problem-solving skills and solutions-focused communication and attitude.
  • Proactive and action-oriented personality; strong sense of pace and urgency.
  • Data consolidation and reporting skills.
  • Ability to efficiently manage multiple tasks with accuracy and respond to changing priorities.
  • Excellent computer skills, including MS Office platforms (i.e. Microsoft Word, Excel, Outlook, and PowerPoint), database management and spreadsheet development.
  • Experience with Salesforce preferred.
  • Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs.
  • Ability to work independently and collaboratively as part of a team.
  • Ability to work some evenings and weekends, as required.


Valid California Driver’s License and insurance required.




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