The Systems Support Analyst’s role is to provide a single point of contact for end-users to receive support and maintenance within Eden Housing’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software, and related equipment to ensure optimal workstation performance. This individual will also respond to end-user support requests (in person, by phone, or via email) in a timely and accurate fashion–all while delivering a first class support experience.
EDUCATION and/or EXPERIENCE
PREFERRED SKILLS and/or ABILITIES
CERTIFICATES, LICENSES, REGISTRATIONS
Must have reliable automobile transportation, a valid California Driver’s License, and automobile insurance. Must be able and willing to travel to all properties within Eden Housing’s portfolio.
LANGUAGE & REASONING SKILLS
Ability to read and interpret documentation such as safety rules, operating and maintenance instructions, and procedure manuals. Excellent written, interpersonal, and group communication skills. Ability to effectively present complex information in one-on-one and small group situations to both technical and non-technical persons. Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Capacity to deal with issues involving several concrete variables in standardized situations. Ability to research problems and determine resolution.
While performing the duties of this job, the individual is regularly required to sit; use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The individual is frequently required to stand, walk, stoop, kneel, crouch, or crawl. The individual is occasionally required to climb or balance. The individual must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include ability to adjust focus. The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.
While performing the duties of this job, the individual is occasionally exposed to risk of electrical shock. The individual is occasionally exposed to cold conditions, precarious places, and outside weather conditions. The noise level in the work environment is usually moderate. The characteristics of the work environment described here are representative of those an individual encounters while performing the essential functions of this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Where possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.