POSITION SUMMARY

Assists in the development and monitoring of company policies and procedures related to property management; responsible for recruitment, training, development, and supervision of Property Managers, and primary responsibility for ensuring the physical asset and performance of assigned properties. Assists senior management and other supervisors with special projects and other related work. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations.
2. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees. Approves all new hires, status changes, and terminations for on-site personnel.
3. Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies.
4. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Oversees the resolution of resident relation issues.
5. Inspects the properties a minimum of twice a month to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations. Conducts periodic inspection of vacant apartments for market-ready condition.
6. Assists in or develops corrective programs to ensure physical and fiscal well being of the apartment communities.
7. Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same.
8. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations.
9. Assists in the update, revision and/or development of forms, reports, and manuals relating to property management issues and operations. Ensures implementation, as appropriate.
10. Prepares and conducts semi-annual portfolio meetings to include all property personnel.
11. Establishes ongoing working relationships with lenders and regulatory agency personnel.
12. Ensures that regulatory agreements are adhered to and followed.
13. Assists in the development and implementation of property management training programs.
14. Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate.

SUPERVISORY RESPONSIBILITIES

Manages property managers who supervise property staff. Is responsible for the overall direction, coordination, and evaluation of the staff within their portfolio. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• Knowledge of apartment property management normally acquired by four years of college or comparable work experience, and a Certified Property Manager (CPM) designation or candidate status within six months of hire.
• Minimum of three years’ experience as a manager of multi-family housing.
• Experience in generating property budgets.
• Experience in managing affordable housing developments, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, Rental Housing Construction Program (RHCP), California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA), and Assisted Housing Program (AHP) properties. Working knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.
• Knowledge of apartment property management normally acquired by three years of supervisory experience in property management, preferably in an affordable housing management working environment.

CERTIFICATES, LICENSES, REGISTRATIONS

• Current COS or attainment within six months of hire.
• Current tax credit certification or attainment within six months of hire.
• CPM Certification or candidate status
• Must have reliable automobile transportation and a valid California Driver's License and insurance.

 OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Knowledge of affordable housing regulations a plus, including but not limited to HUD, Low Income Housing Tax Credits, Tax-Exempt Bonds, RHCP, CHRP, CHFA, and AHP.
• Ability to review regulatory agreements and ability to interpret same.
• Working knowledge of applicable local and federal housing laws a plus.
• Knowledge of property maintenance, property marketing, and financial aspects of property management a plus.
• Knowledge of basic employment laws as they relate to equal opportunity, hiring, training, promotion, evaluation and termination.
• Strong supervisory, personnel management and organizational skills.
• Ability to delegate and communicate property management policies and procedures.
• Computer literate. Proficient in Word and Excel. Experience with property management software (preferably YARDI).
• Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills.
• Ability to work under pressure and successfully meet deadlines.
• Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio.
• Ability to handle shifting and multiple priorities in a fast paced, growth environment.
• Experience working with diverse groups, i.e., staff, residents, outside contacts.
• Commitment to the companies' goals and philosophy.