Eden Housing

  • Resident Services Manager(Santa Clara, Monterrey, Santa Cruz, San Benito)

    Job Code
    # of Openings
    Resident Services
    Eden Housing Properties
    Central Office - Hayward
  • Summary


    Under the supervision of the Associate Director of Resident Services, the Resident Services Manager is responsible for oversight of the delivery of resident services programming at affordable housing properties that serve families, seniors and those with special needs within Eden Housing’s portfolio. The Resident Services Manager is responsible for the supervision of multiple Resident Services Coordinators providing services to residents in affordable housing properties. Additionally, this role is responsible for the development of collaborative relationships with outside services to bring robust and relevant programming to Eden Housing properties.

    Essential Duties & Responsibilities


    • Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned sites.
    • Assist in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified resident needs.
    • Use program data and regular reporting as a tool for staff and program supervision and quality improvement.
    • Provide input in the development of resident services budgets and responsible for monitoring budgets and reporting on variances
    • Locate, develop and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist Resident Services staff to do the same.
    • In cooperation with the Technology Programs Manager, supports Eden’s computer learning program and work in collaboration with the Manager to bring other technology-based education to the properties.
    • Assists the Fund Development Department in soliciting donations from local businesses and vendors for events and activities. Provides information required to submit relevant grant applications for programming.
    • Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.
    • Facilitate effective working relationships between Resident Services and Property Management staff.
    • Contribute to positive and effective teamwork environment with colleagues.
    • Completes all required statistical records and reports in a timely manner.
    • Designs and implements evaluation tools to assess quality of services and resident satisfaction with programming.
    • Attends all staff meetings, trainings and other appropriate meetings and conferences as required.
    • Assists residents from other properties on an as-needed basis.



    Directly supervises Resident Services staff and or volunteers/interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, train, and orient employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



    • 4-year college degree in social work, sociology, psychology or related field; OR, any equivalent combination of experience and training in community development or social service program development required.
    • Minimum 2 years of experience in program development and management and/or staff management required.
    • Training or experience in working with diverse cultures and specific populations, depending on the property. Experience with populations such as children and families, seniors, people with disabilities (physical and developmental) or chronic mental illness, HIV/AIDS preferred.
    • Knowledge of eligibility and procedures of federal and state entitlement programs and legal liability issues relating to service coordination.
    • Crisis and mental health experience preferred.


    • Knowledge of services available in Bay Area counties.
    • Proven ability to work with diverse groups in cooperative problem solving and consensus building.
    • Demonstrated ability to supervise others and recruit volunteers or other unpaid staff and supervise their activities. Demonstrated ability to establish trusting, confidential relationships
    • Ability to develop effective working partnerships with various types of community groups and institutions.
    • Flexible and creative in working to make services accessible to residents in the most effective manner possible and effective at motivating individuals to actively participate in services.
    • Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
    • Excellent customer service skills, organizational skills, and ability to work independently and as part of a team.
    • Good communication (verbal and written), decision-making and evaluation skills. Computer experience with database and word processing skills. Experience with Salesforce preferred. Experience with budgeting preferred.
    • Ability to work some evenings and weekends, as required.
    • Ability to speak a second language preferred.


    • Must have reliable automobile transportation and a valid California Driver’s License and vehicle insurance.



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