Under the supervision of the Associate Director of Resident Services, the Resident Services Manager is responsible for oversight of the delivery of resident services programming at affordable housing properties that serve families, seniors and those with special needs within Eden Housing’s portfolio. The Resident Services Manager is responsible for the supervision of multiple Resident Services Coordinators providing services to residents in affordable housing properties. Additionally, this role is responsible for the development of collaborative relationships with outside services to bring robust and relevant programming to Eden Housing properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Directly supervises Resident Services staff and or volunteers/interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, train, and orient employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
PREFFERED SKILLS and/or ABILITIES
CERTIFICATES, LICENSES, REGISTRATIONS